HB2002 HFA Linville & Bates 2-15 #1
Delegates Linville and Bates moved to amend the bill on page 24, section 21, line 1, immediately preceding the word A by inserting the following:
on page 24, section 21, line 5, after the word origin by inserting the following two new subsections:
(b) A cable or broadband system operator shall provide subscribers 30 days advance written notice of any changes to rates or charges, including the expiration of any promotion or special pricing that would result in an increase in the subscribers billing or cost of service.
(c) A cable or broadband system operator shall inform subscribers and provide written notice to subscribers that disputes regarding interrupted or substandard service or billing issues, which are unresolved to satisfaction of the subscriber, can be filed as a complaint with the consumer protection division of the WV Attorney General's Office.