H.
B.
4373
(By Delegates Fealy and Fragale)
[Introduced February 7, 1994; referred to the
Committee on the Judiciary.]
A BILL to amend chapter twenty-four of the code of West Virginia, one thousand nine hundred thirty-one, as amended, by adding thereto a new article, designated article six-a, relating to access to live operators for all operator assisted telephone calls.
Be it enacted by the Legislature of West Virginia:
That chapter twenty-four of the code of West Virginia, one thousand nine hundred thirty-one, as amended, be amended by adding thereto a new article, designated article six-a, to read as follows:
ARTICLE 6A. OPERATOR ASSISTED TELEPHONE CALLS.
§
24-6A-1. Access to live operators required.
Any telecommunications utility that provides operator service shall ensure that a caller may access a live operator at the beginning of all mechanized operator assisted calls through a method designed to be easily and clearly understandable and accessible to the caller. A telecommunications utility shall submit to the commission the method by which the utility will provide access to a live operator for review. This section applies regardless of the method by which the telecommunications utility provides the operator service. The requirements of this section do not apply to telephones located in prison or jail facilities.
NOTE: The purpose of this bill is to provide that callers will have access to a live operator during all operator assisted calls.
This article is new; therefore, strike-throughs and underscoring have been omitted.
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