HOUSE RESOLUTION NO. 19
(By Delegates Webster, Amores, Armstead, Brown,
Hatfield,
Keener, Mathews, J. Smith, Spencer, Walters, Webb, Anderson,
Angotti, Ashley, Beach, Beane, Boggs, Border, Browning, Butcher,
Campbell, Cann, Canterbury, Caputo, Coleman, Compton, Craig,
DeLong, Dempsey, Douglas, Doyle, Ellem, Ennis, Fahey, Ferrell,
Flanigan, Fleischauer, Fox, Fragale, Frederick, Givens, Hall,
Hrutkay, Hubbard, Kominar, Kuhn, Leach, Leggett, Louisos, Mahan,
Manchin, Manuel, Marshall, Martin, McGraw, Mezzatesta, Michael,
Morgan, Paxton, Perdue, Perry, Pethtel, Pino, Poling, Proudfoot,
Prunty, Riggs, Romine, Schadler, Shaver, Shelton, Smirl, L.
Smith, Stalnaker, Staton, Stemple, Stephens, Susman,
Swartzmiller, R. Thompson, R. M. Thompson, Trump, Tucker, Varner,
Warner, Webster, C. White, G. White, H. White, Williams, Wills
and Yeager)
[Introduced February 14, 2002; referred to the
Committee on Rules.]
Urging AT&T to reevaluate its decision to eliminate two hundred
operator positions nationwide, which specifically includes
thirty-six positions from the Charleston call servicing
center.
Whereas, For eighty years, the AT&T call servicing center has
been in operation in the City of Charleston; and
Whereas, At the present time, the AT&T call servicing center
employs a staff of one hundred thirty-four people, who have proven
their dedication, efficiency and loyalty to their employer,
including employees who have transferred and moved their families
to West Virginia in order to stay with AT&T; and
Whereas, If the reduction is made at the Charleston call
servicing center, the number of employees would decrease to
ninety-five employees and three managers; and
Whereas, The Charleston AT&T call servicing center has always
been a high performance office and normally ranks at or near the
top of all measurement categories; and
Whereas, Since official notification of termination affecting
thirty-six positions in Charleston, the operators have impressively
maintained one hundred eighty-eight percent of "win-backs" of
customers to AT&T; and
Whereas, Many of the dedicated and loyal employees of the
Charleston call servicing center have more than twenty years of
service, but are not eligible for retirement; therefore, be it
Resolved by the House of Delegates:
That the House of Delegates strongly urges the AT&T
Corporation to reevaluate its decision to eliminate two hundred
operator positions nationwide, including thirty-four operators and
two managers which would be eliminated from the Charleston call
servicing center; and, be it
Further Resolved, That in difficult economic times, it is
imperative that West Virginia maintain the quality of the productive workforce that exists in our State; and, be it
Further Resolved, That the Clerk is hereby directed to forward
a copy of this resolution to AT&T Chief Executive Officer, Mike
Armstrong, President David Dorman, the governor of West Virginia
and the members of West Virginia's Congressional Delegation.
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